African Naturalistas Staff Training – AN Training School

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Course Content

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1. About African Naturalistas 2 Topics

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1.1 About African Naturalistas 1

1.2 About African Naturalistas 2

2. Operations 1 Topic

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3. Employment Policy 1 Topic

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3 Employment Policy

4. Handling Customer Sales 4 Topics

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4.1 Handling Customer Sales 1

4.2 Handling Customer Sales 2

4.3 Handling Customer Sales 3

4.4 Handling Customer Sales 4

5. Customer Relationship 1 Topic

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5.1 Customer Relationship 1

6. Sales and Deliveries 12 Topics

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6.1 Sales Channel – Whatsapp

6.2 Sales Channel – Instagram

6.3 – Sales Channels – Other considerations

6.4 Delivery Fees

6.5 Online Sales Process

6.6 Sales Abandonment Cycle

6.7 Sales Channels Update

6.8 Sales Objections Script

6.9 Sales Calls

6.10 Sales Calls – CRM and Feedback

6.11 Online Sales Process – Distributors

6.12 How to change Delivery Fees

7. Product Sales 5 Topics

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7.1 Product Sales

7.2 Products Tutorial 1

7.3 Products Tutorials 2

7.4 Product Enquiry Template

7.5 Product Sales Materials

8. Sales Administration 10 Topics

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How to enter a New Customer on MailChimp

How to Add Distributors & Tag on MailChimp

Daily Calls – Tracking Customer Orders

African Naturalistas Expense Categories

How to enable Loyalty Points on ERP Rev

Distributor Price Reduction Level

How to use Sendbox for Shipment

Distributor Categories

Distributor Price List and No-Discounts Categories

PureFormula Invoicing

9. Standard Operating Procedures – Sales and Admin 8 Topics

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SOP – Manage Order (Online Store) 1

SOP – Manage Order (Online Store) 2

SOP – Manage Order (Whatsapp,IG), Manage Customer Database

SOP- Edit Customer Details

SOP – Manage Petty Cash

SOP – Manage Customer Relationship

SOP – Manage Deliveries

SOP – Manage Office Cleaning

10. E-commerce Management 4 Topics

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Ecommerce – Products Details

Ecommerce – Backend Order Processing

Ecommerce -Stock Quantity Management

Ecommerce -Shipping Fees Management

11. Standard Operating Procedures – Inventory and Production 9 Topics

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SOP – Replenish Stock and Manage Stock Count

Manage Raw and Packaging Materials Stock Count

SOP – Manage Production

Prepare Weekly Production Plan

Prepare Materials for Production

Procure Materials

Request Materials

Return Unused Materials

Return Materials to Vendor

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